Returns and exchanges

Return and Exchange Policy

All items are thoroughly checked for quality and go through an extensive visual audit before shipping. In the event that you receive a product that is not up to your highest expectations, please contact customer care immediately at info@primalgray.com or Whatsapp us on +91 9958002720

When photographing our products, we make every effort to ensure that we capture their colors, style, and details as accurately as possible. Nevertheless, please be aware that there may be slight variations in how the garment appears on different computer screens. We kindly ask you to consider this when making a purchase on our website.

Items purchased at full price qualify for a return (refund against store credit) or exchange if:

• Communicated within 15 days of receipt of the package
• Item is returned with all labels and tags attached in original packaging
• We reserve the right to refuse a return on garments after 15 days from receipt or items not in the same condition as you received them in.
• Items purchased on sale, discounted, or using promotional codes are not eligible for a refund. These may however be exchanged.
• Orders may be canceled within 24 hours from purchase so long as the item has not yet been shipped.
• All garments will be quarantined for a period of 72 hours upon return. Once opened and inspected, the refund/exchange process will be initiated.
• Refund will be issued within 7-15 days in the format of store credit.
• We do our best to ensure the purchased garments reach you in a timely manner and are typically shipped within 1-3 working days. However, due to the COVID-19 pandemic, shipping times may be slower than usual. We request you to please keep that in mind when placing your order.
• No returns or COD on customizations
• We are unable to offer exchanges or returns against orders shipping outside India
• We are unable to offer exchanges or returns against swimwear, bodysuits or intimate wear. Please be sure of your size when making a purchase.
• We are unable offer exchanges or returns against products purchased on discount or from -rack